Privacy Policy

Bin Buddies is operated by Karki Holdings Pty Ltd. We respect the privacy of customers, prospective customers and website visitors and aim to handle personal information responsibly and transparently.

1. Personal information we may collect

Depending on how you interact with us, we may collect information including:

• your name and contact details, including phone number and email address
• business or company name where relevant
• delivery address, postcode and suburb
• preferred delivery date and contact method
• information about the requested bin size, waste type and job
• site access, placement and delivery instructions
• photos or files you choose to upload with a quote request
• communications you send to us by email, phone, SMS, WhatsApp or website form
• technical website information such as browser, device, IP address, cookies and similar website-use data where collected by the website or its service providers.

2. How we collect information

We generally collect information directly from you when you:

• submit a quote or contact form
• call, email, SMS or message us
• send site photos or other information relating to a booking or enquiry
• interact with our website and consent to relevant cookies or website technologies.

3. Why we use personal information

We may use personal information to:

• prepare and respond to quote requests
• confirm service-area availability
• plan bin delivery, placement, collection or changeovers
• communicate about enquiries, bookings and customer service
• maintain business and transaction records
• operate, secure and improve our website and forms
• investigate technical, security or service issues
• meet legal, regulatory, insurance or record-keeping obligations where applicable.

4. Site photos and uploaded files

If you upload photos or files through the quote form, we use them to understand the site, access, placement area or job requirements. Please avoid including unnecessary personal, confidential or sensitive information in uploaded files.

5. Cookies and website technologies

Our website may use cookies and similar technologies required for site operation, security, form functionality, performance and, where enabled, analytics or other optional services. CookieAdmin is used to help manage website consent choices.

Where optional cookies or services require consent, your choices should be managed through the website’s cookie controls. Browser settings may also allow you to block or delete cookies, although doing so can affect website functionality.

6. Service providers and disclosure

We may disclose or make information available to service providers where reasonably necessary to operate our business or website. This can include website hosting, email and SMTP services, form-processing tools, security services, backup providers and other technology suppliers.

We do not sell personal information to advertisers.

7. External services and links

The website contains links to third-party services such as Google, Facebook, Instagram, WhatsApp, NSW Government and local council websites. Those services operate under their own privacy policies and practices. Bin Buddies is not responsible for the privacy practices of external websites.

8. Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. Information may be held in website systems, business email systems and other business records used to manage enquiries and services.

No internet or electronic storage system can be guaranteed to be completely secure.

9. Access and correction

You may contact us if you want to request access to personal information we hold about you or ask us to correct information that is inaccurate, out of date or incomplete. We may need to verify your identity before responding to a request.

10. Privacy questions or complaints

If you have a question, concern or complaint about how Bin Buddies handles personal information, contact us using the details below. We will review the matter and respond as reasonably practicable.

Bin Buddies
Operated by Karki Holdings Pty Ltd
Email: info@binbuddies.com.au
Phone: 1300 785 845

11. Updates to this policy

We may update this Privacy Policy when our website, business practices, technology providers or legal obligations change. The current version will be published on this page.

Last updated: September 2026